For Patients

Help for patients using our platform.

Laura Stembridge avatar Michael Paulsen-Forster avatar
25 articles in this collection
Written by Laura Stembridge and Michael Paulsen-Forster

Out of hours crisis support services

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Written by Laura Stembridge
Updated over a week ago

Do I have to complete the wellbeing survey to speak to a coach or therapist?

The wellbeing survey helps us to match you to the best experts for your situation.
Laura Stembridge avatar
Written by Laura Stembridge
Updated over a week ago

How quickly can I speak to a coach or therapist?

We'll match you with at least one expert who is available within the next 24 hours.
Laura Stembridge avatar
Written by Laura Stembridge
Updated over a week ago

I’m feeling great, do I still need to complete the wellbeing survey?

Michael Paulsen-Forster avatar
Written by Michael Paulsen-Forster
Updated over a week ago

What happens to the answers I give to the wellbeing survey?

Your answers are completely confidential.
Laura Stembridge avatar
Written by Laura Stembridge
Updated over a week ago

How long do therapy or coaching sessions last?

Sessions are usually up to 50 minutes.
Laura Stembridge avatar
Written by Laura Stembridge
Updated over a week ago

I need to cancel my session

Please cancel sessions with more than 24 hours notice.
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Written by Laura Stembridge
Updated over a week ago

Do I have to pay to speak to a Mental Wellbeing Expert?

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Written by Laura Stembridge
Updated over a week ago

How many sessions can I access?

As many as you need, depending on whether your employer or you pay.
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Written by Laura Stembridge
Updated over a week ago

I don’t want my employer to know that I am using InsideOut, is the platform confidential?

The InsideOut platform is completely confidential.
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Written by Laura Stembridge
Updated over a week ago

What kind of space should I have my online sessions in?

Find a quite, private space without background noise or interruptions.
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Written by Laura Stembridge
Updated over a week ago

How do I end my therapy or coaching sessions?

Ensure you have at least one closing session with your expert.
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Written by Laura Stembridge
Updated over a week ago

How should I prepare for my 1-2-1 session?

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Written by Laura Stembridge
Updated over a week ago

What topics should I talk about in my therapy or coaching sessions?

You may or may not have some ideas already, either way that's fine.
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Written by Laura Stembridge
Updated over a week ago

What happens in my first consultation session?

Get to know your new therapist and how they can help you.
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Written by Laura Stembridge
Updated over a week ago

What if I’d like to have more sessions once I’ve finished the allocated amount from my employer?

There are two options for accessing more sessions.
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Written by Laura Stembridge
Updated over a week ago

I am scared. I have never accessed therapy or coaching before.

Just think of therapy and coaching as personal training for your mind!
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Written by Laura Stembridge
Updated over a week ago

I don’t have a good rapport with my therapist/coach in my first session, can I see someone else?

It's paramount you feel comfortable with your therapist.
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Written by Laura Stembridge
Updated over a week ago

What if I don’t feel good after a session?

Don't worry, challenging yourself is part of the process.
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Written by Laura Stembridge
Updated over a week ago

How many sessions will I need?

Well, everyone is different so that's up to you.
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Written by Laura Stembridge
Updated over a week ago

How do you match me with my Coach or Therapist?

Smart matching gets you the best experts for your situation.
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Written by Laura Stembridge
Updated over a week ago

How to choose your therapist or coach

Once you have been matched with your three coaches and/or therapists, how should you go about choosing one to book your first session with?
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Written by Laura Stembridge
Updated over a week ago

How to choose a different coach or therapist

If you aren't satisfied with your chosen coach or therapist, you can select a new one.
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Written by Laura Stembridge
Updated over a week ago

What's the difference between Coaching versus Therapy?

Find out what the differences between 'coaching' and 'therapy' are.
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Written by Laura Stembridge
Updated over a week ago

How to cancel a 1-2-1 session

If you cannot make a session, here's how you can cancel it.
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Written by Laura Stembridge
Updated over a week ago