InsideOut

Out of hours crisis support services

The wellbeing survey helps us to match you to the best experts for your situation.

Do I have to complete the wellbeing survey to speak to a coach or therapist?

We'll match you with at least one expert who is available within the next 24 hours.

How quickly can I speak to a coach or therapist?

I’m feeling great, do I still need to complete the wellbeing survey?

Your answers are completely confidential.

What happens to the answers I give to the wellbeing survey?

How long do therapy or coaching sessions last?

Please cancel sessions with more than 24 hours notice.

I need to cancel my session

Do I have to pay to speak to a Mental Wellbeing Expert?

As many as you need, depending on whether your employer or you pay.

How many sessions can I access?

The InsideOut platform is completely confidential.

I don’t want my employer to know that I am using InsideOut, is the platform confidential?

Find a quite, private space without background noise or interruptions.

What kind of space should I have my online sessions in?

Ensure you have at least one closing session with your expert.

How do I end my therapy or coaching sessions?

How should I prepare for my 1-2-1 session?

You may or may not have some ideas already, either way that's fine.

What topics should I talk about in my therapy or coaching sessions?

Get to know your new therapist and how they can help you.

What happens in my first consultation session?

There are two options for accessing more sessions.

What if I’d like to have more sessions once I’ve finished the allocated amount from my employer?

Just think of therapy and coaching as personal training for your mind!

I am scared. I have never accessed therapy or coaching before.

It's paramount you feel comfortable with your therapist.

I don’t have a good rapport with my therapist/coach in my first session, can I see someone else?

Don't worry, challenging yourself is part of the process.

What if I don’t feel good after a session?

Well, everyone is different so that's up to you.

How many sessions will I need?

Smart matching gets you the best experts for your situation.

How do you match me with my Coach or Therapist?

Once you have been matched with your three coaches and/or therapists, how should you go about choosing one to book your first session with?

How to choose your therapist or coach

If you aren't satisfied with your chosen coach or therapist, you can select a new one.

How to choose a different coach or therapist

Find out what the differences between 'coaching' and 'therapy' are.

What's the difference between Coaching versus Therapy?

If you cannot make a session, here's how you can cancel it.

How to cancel a 1-2-1 session

Laura Stembridge

Fraser Campbell

For Patients

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