If you feel that you are not able to build trust and a good rapport with the mental wellbeing expert you have chosen, you can select a new one in the app.

  1. Open the App and ensure you are logged in

  2. Go to the 'Support' tab

  3. Click on your current coach or therapist

  4. At the bottom of their profile page, click on 'Select a new practitioner'

  5. You will now be able to review your initial 3 coach and/or therapist matches.

If you are still not happy with your coach/therapist matches, get in touch with us on [email protected] and we can help to re-match you.

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