We understand that you are busy and may need to cancel a session from time to time. If you need to cancel a session, you can do so in your bookings in the app.

  1. Click on the Support icon button in the navigation bar;

  2. Select the session that you would like to cancel;

  3. Press the cancel button on the right-hand side.

  4. We will then send both yourself and your Therapist or Coach a cancellation confirmation email.

  5. You can of course re-book, to do so go to Support and then 'Book Session'.

Please do try to cancel with at least 24 hours' notice where possible.

Sessions that are cancelled with less than 24 hours notice will be charged to either your employer (if your InsideOut subscription is provided by your employer) or yourself.

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